Cupcake & Cake Questions
What is your cancellation policy for Cakes?
Cancellations are only accepted two (2) weeks prior to the date of your event to receive any refund of the initial deposit minus the reserve fee (if applicable). Nothing will be refunded if cancelled less than two (2) weeks prior to your event.
Do you always have all of the cupcake flavors listed on your website in your shop?
No. We bake all of our cupcake flavors fresh every morning, and our goal is to sell out of cupcakes by the time we close every night at 5:00. If you have your heart set on certain flavors or if you need a certain amount of cupcakes, we encourage you to place your order ahead of time. If you need cupcakes last-minute and know you’re not going to be able to make it in until close to our closing time, feel free to call us earlier in the day and we’ll be happy to set items aside for you.
Do you sell cake pops?
We make cake balls. Basically a “pop” without the stick. We keep 6 different cake ball flavors and 1 gluten free cake ball flavor in stock in our shop daily. Cake balls are made from cake that has been baked and cooled and then mixed together with frosting. When we get them to the right consistency, we form balls and dip them in chocolate.
Do you sell gluten free cupcakes in your store every day?
No, but if you place an order 24 hours in advance we can make a variety of gluten free cupcakes, contact the store for flavor options. The minimum order is 1 dozen regular size or 2 dozen mini cupcakes per flavor.
Can you make cupcakes or cakes for other special dietary needs?
Yes. We can make egg-free, dairy-free, and vegan cupcakes with a 24 hour notice. The minimum order is 1 dozen regular size or 2 dozen mini cupcakes per flavor. Please call the shop for flavor options.
Note: Because we use nuts and nut products in our bakery, we can’t guarantee any items won’t contain traces of nuts.
Do cupcakes or cakes that are made with special dietary needs cost more?
Yes. Please call the shop for more specific pricing.
Do you sell mini cupcakes in your store every day?
No; we only make mini cupcakes for special orders. Mini cupcake orders do need to be placed 24 hours in advance, and the minimum order is 1 dozen per flavor.
How much do cakes cost?
Under the prices section of our website you can find base prices for the different sizes of cakes we make. Those base prices include any color border around the top and bottom of the cake, any writing that’s included (like “Happy Birthday”). Special decoration is additional and quoted by design. Tiered cakes are priced by the serving, please contact the shop for detailed information on pricing. All carved and 3D cakes start around $300 and go up depending on the complexity and design.
How much does custom decoration cost?
As every cake we create is unique, we price custom decor on a case by case basis. We encourage you to search the internet for pictures of cakes or styles that you like. If you do find pictures of things you like, you’re welcome to e-mail them to us and we’ll be happy to calculate prices for you depending on how many people you want your cake to feed. The price will also vary depending on if you want your cake to be covered in butter cream frosting or fondant.
What are my flavor options for cakes?
If you look under the “Cupcakes” section on our website, you’ll find pictures and descriptions of all of our current cupcake flavors. We can use any of those flavors of cake and frosting to make cakes. If you’re looking for a particular flavor that you don’t see listed on the website, call us at the shop to find out if we’re able to make it for you.
Order & Delivery Questions
Is there a minimum order for delivery?
Yes, the minimum order for delivery is 6 cupcakes, 1 dozen mini cupcakes, or a cake.
Do you do same-day deliveries?
All delivery orders must be placed at least 24 hours in advance. If you are looking for same-day delivery, please call the store to see if there is availability.
Where can you deliver?
We deliver in the Twin Cities and surrounding areas. We cannot deliver to apartment buildings or dorm rooms.
What is the charge for delivery?
The delivery charge starts at $35 and goes up from there depending on distance from our shop.
When should I place my cake order?
We need at least 3 days notice (within our business hours) to fulfill a cake order. We encourage you to place your order as far ahead as possible as our production schedule can reach capacity for cake orders. The sooner you place the order the better.
Where can I download the cupcake Order Form?
Do you offer tastings for weddings?
Yes, we offer wedding consultations at no charge for most wedding parties. Schedule an appointment with our wedding cake consultant who will sit down with you, answer any questions you might have, and provide estimates for your unique ideas. Included in the consultation are our top 6 flavors of cupcakes and 3 flavors of our cakes.
Do you offer tastings for birthdays and other events?
No, unfortunately we don’t offer tastings or samples for birthdays or other events. However, we do bake all of our cupcake flavors fresh every day for retail sale at our shop, so you’re welcome to walk in or pre-order cupcakes for purchase.